01Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the Izuke mobile application and website (collectively, the "Service") operated by Izuke ("we", "us", or "our").
By downloading the app, creating an account, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
02Eligibility
You must be at least 18 years old to use Izuke. By using the Service you represent and warrant that:
- You are 18 years of age or older.
- You have the legal capacity to enter into a binding agreement.
- You are not prohibited from using the Service under any applicable law.
- You have not been convicted of a felony or a sex crime.
03Your Account
When you create an account you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at contact@izuke.app if you suspect any unauthorised access to your account.
You may not create more than one account, transfer your account to another person, or use another person's account.
04The Service
Izuke is a platform that connects runners based on pace, availability, location, and running goals. The Service allows you to:
- Create a runner profile and set your preferences.
- Discover and connect with other runners near you.
- Chat with matched runners and plan runs together.
- Log runs and create Moments to commemorate shared runs.
Izuke is free to use. Some additional features are available with Izuke Pro, an optional paid subscription (see section 5). Safety features are always free.
We do not conduct background checks on users beyond our identity verification process. You are solely responsible for your interactions with other users, both online and offline.
05Izuke Pro and Subscriptions
Izuke Pro is an optional subscription that unlocks additional features, as described in the app at the time you subscribe. Everything else in Izuke, including all safety features, remains free.
- Buying. Izuke Pro is purchased through the Apple App Store or Google Play, and payment is charged to the account you use with that store. The store's own terms of sale also apply. We never receive your card or payment details.
- Prices. The price, billing period (monthly or yearly) and any taxes are shown in the app before you confirm. Prices can differ between countries. If a price changes, the store will tell you before it applies to you, as its rules require.
- Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the period ends. Your store account is charged within the 24 hours before renewal.
- Free trials. Where a free trial is offered, it is for new subscribers only and limited to one per store account, as determined by the store. Unless you cancel at least 24 hours before the trial ends, the subscription starts and you are charged when the trial ends.
- Cancelling. You can cancel at any time in your App Store or Google Play account settings, or from Settings → Plan → Manage subscription in the app. Pro then continues until the end of the period you have paid for. Deleting the app or your Izuke account does not cancel a subscription; cancel it with the store as well.
- Refunds. Payments are processed by Apple or Google, so refund requests are handled by them under their policies; we cannot issue refunds for store purchases ourselves. This does not affect any rights you have under applicable consumer law.
- Payment problems. If a renewal payment fails, the store may retry it for a period during which Pro may remain available. If payment cannot be collected, your account returns to the free version.
- Free Pro. We may give Izuke Pro free of charge, for example to testers, run-club organisers or as part of a promotion. Free Pro lasts until the date we tell you and does not renew automatically; we will remind you before it ends.
- When Pro ends. Your account returns to the free version. Nothing you have created is deleted, but features that require Pro stop working; for example, Pause mode is switched off.
- Changes to Pro. We may add, change or remove Pro features as the Service develops. If we make a change that materially reduces what Pro includes, we will tell you in advance.
If we suspend or terminate your account for breaching these Terms (section 10), any subscription is not refunded by us; you can cancel future renewals with the store.
06User Conduct
You agree not to use the Service to:
- Harass, threaten, stalk, or harm any other user.
- Post false, misleading, or deceptive information on your profile.
- Impersonate any person or entity.
- Send unsolicited commercial messages or spam.
- Solicit money from other users.
- Use the Service for any illegal purpose.
- Attempt to access, tamper with, or disrupt the Service or its infrastructure.
- Scrape or harvest data from the Service.
Violations may result in immediate account suspension or termination.
07Identity Verification
Izuke offers a voluntary identity verification feature powered by a third-party liveness check service. Verification confirms that your profile photo represents a real person. While we encourage all users to verify, verification is not a guarantee of identity or safety.
By submitting to the verification process you consent to the processing of your facial image by our third-party verification provider. This image is used solely for the purpose of liveness detection and is not stored by Izuke after the check is complete.
08Your Content
You retain ownership of any content you post on Izuke (profile photos, messages, journal entries, Moments). By posting content, you grant Izuke a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content solely for the purpose of operating and improving the Service.
You represent that you own or have the necessary rights to any content you post, and that your content does not violate the rights of any third party.
We reserve the right to remove any content that violates these Terms or that we determine, in our sole discretion, is harmful or inappropriate.
09Safety
Your safety is important to us, but we cannot guarantee it. When meeting another user in person you should always:
- Meet in a public place for the first time.
- Tell a friend or family member where you are going.
- Arrange your own transportation.
- Trust your instincts — if something feels wrong, leave.
Safe Meetup. Izuke lets you share a live link with someone you trust, press SOS, and have us text your emergency contacts if you press SOS or don't check in after a meetup. These are tools to help the people you choose look out for you. Izuke is not an emergency service and does not monitor your safety. We can't guarantee that a link, location update or text message will be delivered or be accurate — phones lose signal, batteries die, and networks fail. In an emergency, call your local emergency number.
Only add someone as an emergency contact if they're happy to be contacted for that purpose. When you share a live link, the person you're meeting may be shown to its recipients by first name, photo and verified badge; by meeting people through Izuke, you accept that they may do the same.
If you experience threatening or inappropriate behaviour, please use the in-app report feature or contact us at contact@izuke.app.
10Termination
You may delete your account at any time from the Settings screen. Upon deletion, your profile, messages, and journal entries will be permanently removed from our systems within 30 days, subject to any legal retention obligations.
We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
11Disclaimers
The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
Running involves physical activity that carries inherent risk of injury. Izuke is not responsible for any injury, death, loss, or damage arising from your participation in any activity arranged through the Service.
12Limitation of Liability
To the maximum extent permitted by applicable law, Izuke and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim, or £100, whichever is greater.
13Changes to These Terms
We may update these Terms from time to time. When we make material changes we will notify you via the app or by email. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the new Terms.
