Legal

Privacy Policy

Last updated: May 5, 2026  ·  Effective: May 5, 2026

We built Izuke with privacy in mind. We collect only what we need to connect you with running partners, we never sell your data, and you can delete your account and all associated data at any time.

1Overview

This Privacy Policy explains how Izuke ("we", "us", "our") collects, uses, and protects information about you when you use the Izuke mobile application and website (the "Service").

By using Izuke you agree to the collection and use of information as described in this policy. Our service is operated from the United Kingdom and is subject to UK and EU data protection law, including the UK GDPR.

2Data We Collect

We collect the following categories of data:

Category Examples Required?
Account Name, email address, password (hashed) Yes
Profile Bio, avatar photo, pace, run types, goals, availability Yes (for matching)
Location City/neighbourhood name, GPS coordinates Yes (for discovery)
Run data Distance, duration, feel, notes, Moment cards No (journal feature)
Messages Chat messages between matched users No (chat feature)
Device Device type, OS version, push notification token No (notifications)
Usage Screens visited, swipe activity, crash logs No (analytics)

We do not collect payment information. The app is currently free to use.

3How We Use Your Data

We use the data we collect to:

  • Create and maintain your account.
  • Match you with compatible runners nearby.
  • Enable real-time chat between matched users.
  • Send push notifications for matches, messages, and run invites (with your permission).
  • Display your verified status to other users.
  • Improve the matching algorithm and app performance.
  • Investigate reports of abuse or policy violations.
  • Comply with our legal obligations.

We do not use your data for advertising, and we do not sell your data to third parties.

4Sharing Your Data

We share your data only in the following circumstances:

  • Other users — your public profile (name, photo, pace, bio, run types, location name, verified status) is visible to other authenticated users in Discover and Matches. Private data such as your exact GPS coordinates and messages are never publicly visible.
  • Supabase — our backend infrastructure provider. Data is stored on Supabase-managed servers. See Supabase's Privacy Policy.
  • Identity verification provider — if you choose to verify your identity, your selfie image is sent to our liveness check provider for processing. The image is not stored by Izuke after the check is complete.
  • Legal obligations — we may disclose your data if required to do so by law or in response to valid requests from public authorities.

5Location Data

Izuke uses your location to show you runners nearby. We collect location in two ways:

  • GPS (precise) — when you tap "Use Current Location" during setup, we collect your device's GPS coordinates. These coordinates are stored in our database and used to calculate distances between runners. They are never shown to other users.
  • Manual entry — you can type a neighbourhood or city name instead of sharing GPS. Only the text you type is stored.

We do not track your location in the background. Location is only accessed when you explicitly use the location feature during setup or profile editing.

6Identity Verification

Our identity verification feature uses passive liveness detection to confirm you are a real person. When you opt into verification:

  • You take a front-camera selfie within the app.
  • The image is transmitted securely to our third-party liveness provider.
  • The provider returns a pass or fail result. The image is not retained by Izuke.
  • Your verification status (verified / not verified) is stored in your profile.

Verification is voluntary but encouraged. Verified users receive a badge visible to other users.

7Data Retention

We retain your data for as long as your account is active. When you delete your account:

  • Your profile, journal entries, messages, and Moments are permanently deleted within 30 days.
  • Your avatar photo is removed from storage within 30 days.
  • Anonymised, aggregated usage data may be retained for analytics.
  • We may retain certain data for longer where required by law (e.g., fraud prevention records).

8Your Rights

Under UK GDPR you have the following rights regarding your personal data:

  • Access — request a copy of all data we hold about you.
  • Rectification — correct inaccurate or incomplete data.
  • Erasure — request deletion of your data ("right to be forgotten").
  • Restriction — request that we limit how we process your data.
  • Portability — receive your data in a portable format.
  • Objection — object to processing based on legitimate interests.

You can exercise most of these rights directly within the app (Settings → Account Info → Delete Account). For other requests, contact us at hello@izuke.app. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.

9Security

We take reasonable technical and organisational measures to protect your data, including:

  • All data is transmitted over HTTPS/TLS.
  • Passwords are hashed and never stored in plaintext.
  • Database access is restricted to authenticated services via row-level security policies.
  • Sensitive API keys are stored as server-side secrets and never embedded in the app.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at hello@izuke.app.

10Children's Privacy

Izuke is not intended for users under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that a user is under 18 we will terminate their account and delete their data promptly.

If you believe a child has created an account, please contact us at hello@izuke.app.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will notify you via the app or by email at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of the changes.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Izuke
Email: hello@izuke.app

We aim to respond to all privacy-related enquiries within 5 business days.